Oana-Loredana S.


Externalisation nearshore
Contactez-nous à propos de ce profil

Mon expérience

Provider of e-commerce solutionsSeptembre 2018 - Présent

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WebHelpMars 2018 - Août 2018

Back Office Assistant for a customer experience provider, a company offering outsourcing customer relationship management solutions and services for the European market.
  • Managing customer accounts and making administrative changes.
  • Prioritizing, analyzing and treating urgent clients' files.
  • Participating in the development and improvement of work processes.
  • Proposing solutions to the management board where appropriate.
  • Participation in workshops on different topics.
  • Monthly ensuring quality of over 90% (even 100%) services.
  • Communicating with customers and different providers exclusively via email.
  • Experiencing internal tools.
  • Maintaining a flexible program that is correlated with the goals.
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PentalogAvril 2018 - Juillet 2018

Trainee within the Pentalog Group.

Participation in an internship program focusing on software testing.

Acquiring base knowledge about software testing, focusing on the following aspects:
- Fundamentals of software testing: the necessity of testing in terms of quality and cost reduction, general testing principles, test process, the psychology of testing;
- Testing throughout the software life cycle: development models, test levels and test types;
- Static testing techniques: static analysis with tools, review process;
- Test design techniques: black box and white box techniques, experience based techniques;
- Test management: test planing and estimation, test progress monitoring and control, assessing risks;
- Tool support for testing: types of tools, benefits and risks for using tools.

Participation in several workshops on software testing.

  • Writing test cases for a known application and executing them.
  • Real specification analysis for a non existing application and building test suites with test cases.
  • Test execution based on previously built suites on the application developed according to specifications.
  • Issue identification, prioritization and follow-up.
  • European testing certification-like exam.
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AltenNovembre 2017 - Mars 2018

Supply Chain Engineer within a company providing solutions and services for the insurance market.
  • Preparing, scheduling, procurement and obtaining the logistics necessary for the building of new vehicles.
  • Prioritizing tasks in order to meet well defined deadlines.
  • Keeping regular contact with client (via email and phone).
  • Supply chain management (preparing, organizing and following-up the supply of specific parts).
  • Planning the commercial activities in order to respect the logistic and fabrication demands.
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CapgeminiDécembre 2016 - Novembre 2017

IT Support Assistant for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Providing single contact point services for calls and emails from clients.
  • Receiving, logging and managing calls.
  • Undertaking the initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact.
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
  • Troubleshooting for clients' specific applications.
  • Collaboration with other teams.
  • Taking ownership of users' problems, following up the status of problems on behalf of the user and communicating the progress in a timely manner.
  • Fixing bugs, especially error messages, according to specific procedures.
  • Studying Active Directory.
  • Developing basic knowledge of CMD commands.
  • Good knowledge of browsers and network knowledge, including LAN / WAN, TCP.
  • Using Microsoft Exchange and backing-up L2 (others' technical knowledge).
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C.A.R.Février 2015 - Juin 2015

Accountant for a loan and financing services provider.
  • Keeping accounting records in the company's especially implemented program.
  • Preparing and verifying the accuracy of financial statements.
  • Checking loans and the savings accounts and dealing with their granting.
  • Maintaining the relationship with clients, the collaborative banking institution, and other headquarters to check the clients.
  • Checking the potential clients' eligibility for loans.
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Profesional EcontAoût 2011 - Mai 2013

Accountant for a company specialized in accounting, audit, establishing and human resources services.
  • Completion of financial accounting documents.
  • Preparing of notes reception and identifying differences.
  • Introduction of accounting documents in the Executive accounting program.
  • Periodically informing on changes in the tax legislation.
  • Preparing and verifying the accuracy of financial statements.
  • Drawing-up and checking employment contracts.
  • Maintaining the relationship with the company's clients in a professional manner.
  • Preparation and completion of the certificates requested by the company's employees.
  • Preparation of statements.
  • Concluding reports in Microsoft Office Word and Excel 2007.
  • Facebook page update and maintenance.
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VolunteeringMars 2010 - Janvier 2011

Volunteer for two non-governmental organizations.
  • Performing financial activity.
  • Introduction of accounting documents in the Saga accounting program.
  • Completion and verification of the balance sheet.
  • Establishing the accounting monograph for the University.
  • Data operation.
  • Recording and observing the accuracy of the data.
  • Informing on irregularities.
  • Improvement of social interaction.
  • Adapting to various situations.
  • Teamwork.
  • Participation into different projects.

Mes compétences

Langues parlées

ENGLISH: Average
ROMANIAN: Native speaker
FRENCH: Average

Web Technologies



Teamwork, Resource Management, Customer relationship management, Saga, Communication, Financial Accounting, Contract Management

Software Testing

REST API Testing, Selenium, Lean Testing





Networks and Systems

WAN, LAN, Windows, Active Directory

Computer Tools

Microsoft Office 2007 (Excel + Word), Microsoft Exchange

Mes études et formations

Master's Degree in Accounting, Expertise and Audit, Faculty of Economics and Business Administration - "Alexandru Ioan Cuza" University, Iasi.2014 - 2016

Bachelor's Degree in Computer Science, Faculty of Computer Science - "Alexandru Ioan Cuza" University, Iasi.2011 - 2014

Bachelor's Degree in Accounting and Information Systems Management, Faculty of Economics and Business Administration - "Alexandru Ioan Cuza" University, Iasi.2009 - 2012

Mes tests

English reading quiz medium level
Manual Testing quiz medium level
Compréhension écrite langue française quiz
English language quiz B2