Consultant

Senior Consulting Delivery Specialist EMEA/APAC/US Microsoft GSO - Rinf Temps - in
4 years and 1 month service for Microsoft
Bucharest      Service / Maintenance      Services

Team Management Responsibilities:
-Point of contact and SME for the CDS Project within Microsoft Global Services Operations;
-Provide Trainings, Practice&Shadowing for new hires and responsibility to provide access into our main transaction tools for any new colleague;
-Ensuring that any Service&Project transition to our team was done smoothly and accurately by preparing calls, practicing on new activities which have been transferred to CDS Team.
-Providing assistance to all team members on any complex scenarios to ensure that the request is processed accurately, in a timely manner and very professional.
-Keeping a warm and positive attitude in front of any new challenges which could affect the Team
motivation&dedication.

CDS Project responsibilities:
-Delivering Monthly Reports for APAC region, dedicated to track and to improve Microsoft Engagement
Delivery systems;
-Responsibility to handle invoice requests for stakeholders;
- Create or update resource requests for any upcoming or current Consulting engagements using main transaction tools on behalf of the requester;
-Provide support for Microsoft Field Community by creating or updating resource requests for any existing
Engagements/Projects using Global Resource Management environment;
-Working with Microsoft delivery leads and delivery Managers to resolve any escalations and complaints received regarding our services;
-Share information and knowledge with the other team members, business owners, and the wider field role community to work to improve GSO Services;
-Performing Pre-QA and Post-QA analysis in our ticketing environment in order to increase productivity within the team;
-Handling Onboarding requests for new Microsoft FTE employees, Vendor users or External subcontractor users into Microsoft tools: create accounts, providing access into main platforms;
-Escalations management, daily monitoring on regional queues to resolve or dispatch any escalations received from Stakeholders;
-Gatekeeper management: assign new tickets to the team, transfer requests to other teams depending on the Requester needs, tracking duplicate requests and resolving any internal issues which could appear as potential blocking points for Stakeholders.

Acquired skills and knowledge:
sql server reporting services, Microsoft OneNote, my order, Power BI, Azure Active Directory, SharePoint
Online, Skype for Business, Microsoft Teams, Compass One, Cosmic ticketing tool, GRM(Global resource management), Campus platform, Compuware Changepoint(CP), Unicorn timekeeping platform, Maintenance request form(MRF tool), Chronos timekeeping platform, Headtrax platform, Microsoft SOCTRAIN, Microsoft
Dynamics CRM/ RMS

Back-Office Officer - Vodafone Romania - SC Bluepoint Telecom SRL
2 years Bucharest      Telecommunications      IT / Telecom
Responsibilities:
-Generate, upload signed documentation, track contracts activation for Vodafone Romania Business clients;
-Resolving any complaints received from customers by following a specific set of procedures and rules to ensure that the customers are satisfied;
-Drive business efficiency by taking accountability of providing accurate data and high quality insights on Sales
& Commercial Services processes;
-Support for Customer Care department;
-Support for Call Center department;

-Checking stocks for order confirmation - through interface/database;
-Collaboration with the Pricing Department of Vodafone Romania.
-Prepare daily Sales reports for Team Leaders.