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British Airways PlcSeptember 2018 - Présent

Responsible for Beta testing all new digital initiatives before being rolled out.
Supporting team members with all digital apps around the airport.
Involved in strategizing ideas on how to extend training  to all team members
Involved in making training videos and any material related to Apps used by business.
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Global Intelligence Consultancy LtdSeptember 2018 - Présent

* Create, evaluate and execute manual test cases and report test results

* Expertise on QA Automation tools like Selenium WebDriver, Jenkins (CI), TestNG, Cucumber

* Familiar with Object-Oriented Programming in Java

* Proficient use of test automation in Java

* Thorough working knowledge of defect tracking tool - Jira

* Experienced in BDD techniques/framework

* Functional testing, Regression testing, Integration testing

* Strong knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

* Perform regular regression to validate that bugs are fixed

* Validation of the integrated features versus design documentation

* Responsible for the recording and retesting of issues arising from Test Execution

* Responsible for attending and providing input to Sprint Planning, Stand-Ups and Entry or Exit Gate meetings for a given project or release

* Responsible for regular progress reporting into the QA Lead and Project Manager to highlight any potential risks, issues or threats to the project plan

* Excellent organisational skills, combined with ability to structure test cases and their results
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British Airways PlcMarch 2014 - Présent

* Exercise flexibility to deliver personalized service

* Build relationships with customers at touch-points, anticipating their requirements and proactively meeting them and exceeding expectations

* Delivering exceptional service to customers, resolving issues, exploiting ancillary revenue opportunities.

* Deal with difficult conversations tactfully and efficiently with offloaded, stand-by & other disrupted customers, helping to arrange hotel accommodation, reroutes as required

* Work in a variety of areas around the airport to facilitate end-to-end customer ground journey.
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Jet AirwaysFebruary 2011 - October 2013

* Developed high standards of communication skills, essential when with a multi-cultural workforce and very diverse customer base.

* Managed high volume of customers, directly dealing with high profile clientele.

* Handled emergencies and unexpected situations per company procedures, using tact and expert problem solving skills.

* Reed the airline in seminars, inaugurals and air shows interacting with the beau monde of the industry edifying them on the latest achievements of the company like new additions to the fleet and its `state of the art' features.

* Incident response, investigation, management and reports
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Qatar AirwaysMay 2006 - July 2008

* Followed company regulations and rules to promote safe environment for travellers and employees.

* Oversaw maintenance of all required equipment and sent it out for required services.

* Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.

Mes compétences

TestNG, Test Cases, Test automation, Test Analyst, System testing, Software testing, Six Sigma, Selenium WebDriver, Selenium, SDLC, Regression testing, Quality Assurance, Problem Solving, Negative testing, Manual testing, JUnit, Jira, Jenkins, Java, IntelliJ Idea, Integration testing, Functional testing, Functional & Automated Testing Tools, Cucumber, Consulting, BDD, Agile Methodology