Desmond E.


327 dollar
15 ans

Mon expérience

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Lifestyle-Konec Media Entertainment (Tech Start-up)January 2015 - Présent

His entrepreneurial idea saw through the conceptualised stages to establish a Microsoft Azure Cloud-based media streaming service platform, and doing so producing detail report procedural document for each of its operation, along with accomplishing these exciting challenges as follows:
    • Utilize methodology framework such as: REST, ASP.NET MVC, Windows Runtime, Android, iOS, APIs, HTML, XML, HTTPS, SSL, Azure SDK for .NET, and Azure Active Directory and Blob Storage
    • Demonstrate capability by using Microsoft Visual Studio 2013 tools to create an Azure Media Services Platform, and Release Management Services for video streaming deployments.
    • Designed and implement security features and functionalities
    • SQL, MySQL, PHP, FTP, and node.JS, GitHub, C++, and Java programming – using code writing skills to deliver enhanced  features and functionalities for quality e-commerce website experience
    • Able to conducted test for on-demand scalability and performance analysis checks to identify issues
    • Able to performed pre-deployment testing ensuring smooth delivery.
    • ed his report to fellow academic students.
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LSBU InternshipJanuary 2018 - March 2018

Help to modify their extranet website for the School of Nursing at London South Bank University. Main responsibilities:
Modify current looks, feel and purpose of the School local extranet support website.
    • Code writing and adding new features to HTML
    • documentation, liaising with each discipline of the school departments, and their requirements,
    • Working with SharePoint and MS Workspace,
    • Testing in different environments including web and mobile Apps.
    • Uploading and automate updated information related to the website.
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Discovery Network ChannelJuly 2015 - January 2017

Level 1and 2 IT Helpdesk Support Engineer - Short notice role to cover any staff engineer, based in Chiswick West London:
    • Delivering high quality support to staff between its technology department and the business operations.  Focused on delivering a delightful experience to new starter for their technical I.T. service needs, with knowledge of implementing and supporting Office 365, including Lync/Skype for Business,
    • Utilisation of raised queries on ITIL based ticketing system. With knowledge of solution reporting tools such as, "Service Now "and "Service Configuration Control Management" (SCCM) applications software.  
    • Provided coverage for the ‘walk-in’ service where new and existing staffs member upgrading from Windows 7 to Windows 10 roll-out project can get their upgrade done immediately.
    • Ensure that all appropriate Service Level Agreements (SLA) responsible for were completed and updated.
    • Build up adequate level of spare imaged PCs on new and existing Dell desktop and laptop computers, that require for Windows 10 operating systems upgrade project
    • Working closely with other departments’ personnel such as facilities department.  Teaming up to provide General IT assistance for modernizing hot-desking flexibilities and creating new productive office space settings.
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Various temporary rolesDecember 2008 - January 2012

Providing general IT services to companies and individual clients.
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IBMFebruary 2004 - November 2008

Based at the Carlsberg Brewery in Northampton. Delivering high quality team support for production PCs, and Networks devices:
    • With the responsibilities for data migration and replacing hardware of over 900 machines, across sites in the mid-lands and the south-east areas distribution facilities
    • Responsible for network printer’s replacement and bespoken software data migrations, including scanners and plotters.
    • Workstations Asset Management /Audit carried out on all sites
    • Resolved network printing configuration issues
    • Testing bespoken software
    • Using Ghost imaging software to configure each department requirements.
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Fujitsu-SiemensMay 2007 - September 2008

Energised approach to break-fix EPOS PCs and Networks device issues solutions.  Ensuring each client site visited, deliver quality customer service for a range of retail companies and government agencies delivering:
    • excellent office front-end and  back-end systems recovery support to clients in London and surrounding counties
    • Service Lease Agreement (SLA) support reliably, whether in a highly confidential environment or in a private customer place.
    • Onsite hardware fix to component level at most retail store sites
    • Software recovery fix on Epos tills, and MOT VOSA Network workstation units
    • ATM hardware fix to component level and hot-swapping of hard drive replacement/configuration experience
    • Live real-time update asset management /stock audit duties carried out on most sites.

Mes compétences

Windows 7, WAN, UNIX, Technical Support, TCP/IP, Switching, Service Desk, REST, Node.js, Networking, Network administration, MS Office, JavaScript, Java, HTML, FTP, DNS, DHCP, Cloud Computing, Cisco, CAT7 Standard TCP/IP, C/C++, ASP.NET MVC, Active Directory