Flavien R.

Product Owner

555 dollar
Freelancer
19 ans
Bucarest, ROUMANIE

Mon expérience

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RPAsimpleAugust 2020 - Présent

- supervised phoning and emailing campaign

- coordinated developers and Product Owner

- ensured on-time delivery for all features and reduced development costs by 35%

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APC by Schneider Electric ; Granite ConsuultingMarch 2018 - August 2020

- optimized process for incoming leads. Managed a team of 5. Implemented KPI’s to measure & improve follow-up and conversion rate, and reduced response time from 6 to 2 days,

 - coached sales rep for customer dispute management by building decision trees for Customer Issues and Objection Handling Path

- +30 % turnover by applying empathy-based sales methods

- offered to run a 20-person call center in Morocco

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EDD Europeenne de DecorationMay 2012 - February 2018

- supervised meetings between subcontractors from multiple countries

- optimized process to ensure on-time delivery

- implemented reporting system for State Subsidies (Carbon Market system)

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Fresh Express, leader in import-distribution-processing of fresh productsNovember 2007 - May 2012

- Created the first Romanian company to deliver ultra fresh products (very short shelf-life) by truck from Rungis France in less than 35 hours.

- built and organized processing chain for walnut kernels from scratch, with constant process improvement. Managed up to 30 employees. 3 x 40 feets container a year. Ensuring on time delivery for the most sensitive seasons (Christmas and Ramadan).

- WCR reduction 16% (from 6 to 5 weeks)

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Relaxsoft/Eunomia, software for lawyers and dentistsJanuary 2004 - January 2007

- organized direct sales during medical congresses and indirect sales through retailers. Supervised debt recovery

- managed a 4 people sales rep team

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Education NationaleSeptember 2001 - August 2004

- coached 10 pupils team for national eloquence contest, one of them arrived nr 6

- best results at Baccalaureat for 2 of the 5 classes I was leading

Mes compétences

ERP&CRM

Salesforce

Databases

MySQL

Others

Leadership, Product Ownership, Project Management, B2B

Technologies

CRM

Analysis methods and tools

Scrum

Languages

Python

Mes études et formations

Master's degree, Family and Consumer Sciences/Human Sciences - Université Paris Nanterre1998 - 2000