Project Manager

- Manage the CX department in charge of designing and execution of transactional communication, user account, reviews section, self service platform (info center) and other CX platforms.
- maximize the effectiveness of the customer journey, identifying pain points and value moments in order to implement improvements and create a first class customer experience
- manage all aspects of customer experience within the eMAG ecosystem and champion a customer-centric approach within the organization
- Collect, analyze, report and act on full range of data for the purpose of understanding of current customers and potential customers
- Owning the entire customer journey, online and offline. Working across the organization to improve the experience and deliver a world class experience.
- accountable for the successful end-to-end project management and delivery of customer experience projects across all platforms (mobile, desktop, application and offline) and all countries (Romania, Bulgaria, Hungary and Poland)
- Work in close collaboration with other internal teams and Senior Management to identify and priorities customer experience projects.
- Manage the design and execution of relational survey initiatives such as Net Promoter Score Survey (NPS).

- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
- Manage the resource allocation and day-to-day operations issues from the technical and non-technical standpoint for each project.
- Responsible for overall coordination, status reporting and stability of project.
- Responsible for tracking key project milestones and adjusting project plans and resources to meet the needs of customers.
- planning, managing and delivering the production of multiple projects at once

- Client service
- Project planing
- developing timetables and setting deadlines
- seting up tehnical specification for the technical team
- creating prototypes (web architectures)
- ensuring that the deadlines are met
- seting up Adwords Campaigns
- traffic reports
- implementing different SEO strategies
- newsletter campaigns
- Project Manager in charge of acquiring Quality Management System (QMS) - ISO 9000 and Information Security Management System (ISMS) - ISO/IEC 27001 certifications (SIMTEX-OC)

Providing regular two-way communication between the client and team(design&programing), to provide strong team representation and set proper client expectations.
-Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
-Project managing campaigns; developing timetables and setting deadlines for clients and the technical team.
- creating prototypes (web architectures) for company clients
- Appropriate Administration, budgeting, monitoring, reporting (traffic reports or SEM campaign reports), communication and liaison.
-Marketing, advertising and promotion planning
- social media(Facebook / Twitter) updates

- Creating and executing project work plans
- Identify, prioritize, and track usability issues and make design recommendation
-Working closely with web designers and developers to ensure that all customer facing mediums are easy to use and business effective
- implementing different SEO strategies such as changing keywords, tags, onpage optimization, web copywriting, linkbuilding, keyword research and implementing editorial SEO improvement
- Producing reports with recommendations to improve usability
- Monitor and report on Web site traffic and performance