Tudor M.

QA Engineer

383 dollar

Mon expérience

SDL plcAugust 2019 - Présent

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8x8September 2018 - August 2019

My main focus in this workplace is to make sure that the mobile applications are of the highest quality and that the millions of customers who are using them experience nothing but a hassle-free application. Ensuring that every release is successful, that the sanity and regression tests pass the automation suite and that the product life cycle is on its track are some of my goals.

Jira - using this tool to create, update and store defects. Performing in depth analysis of sprints, bugs, reports.
TestRail - designing, creating and refining a large suite (1000+) of test cases.
Fabric - crash investigation, metrics about releases, about successfully builds, crash-free users, crash-free sessions, audience, revenue, KPIs, retention, stability
Dashbase, Firebase - log view, interpretation and in depth analysis from intraswitch, crashes, stability.
Appium, Cucumber - maintaining and updating the existing automation framework.
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EndavaOctober 2015 - September 2018

Quality Assurance Engineer
Jun 2017 – Sep 2018

As part of the Quality Assurance team, my main focus is to provide detailed analysis and restructuring of existing manual test cases while working closely with other departments such as Support, Development and Product Management in order to increase the quality, the design and the functionality of the application/system.
Experience with Selenium WebDriver, IntelliJ IDEA, Maven for testing web pages.
Experience with Testlink, designed test plan and test cases, documentation, executed tests.
Used Jira, Gard, Bugzilla and Mantis for tracking, documenting and creating new defects.
Used WireShark, Fiddler, X-Shell and DMPDoctor to extract logs, network activity and tracking actions or behaviors.

Experience with mobile testing, both iOS and Android, throughout a variety of scenarios. Familiar with Android Studio, flashing custom ROMs, bootloader, download/recovery mode, extracting logs, analyzing results.

Service desk analyst
Nov 2015 – Jun 2017

As a L1 service desk agent, my role is to:
-Field all incoming service desk calls and emails;
-Attempt resolution possible within 10 minutes or less;
-Follow documented technical resolution procedures;
-Record, categorize and prioritize inbound service requests and incidents and assign to appropriate queue;
-Document and record all relevant ticket information;
-Provide incident resolution via phone calls, remote tools, and email;
-Document resolution procedures in the knowledgebase where applicable;
-Complete technical and customer service training as assigned;
-Provide high quality customer service and desktop related technical support with an emphasis on first call resolution and quality;
-Ensure all owned or created tickets are updated with accurate information;
-Communicate technical issues and solutions with clients in business terms;
-Train and mentor new employees as needed to ensure their success in the team.
-Be one of the ServiceNow early testers and give feedback on this tool

Oct 2015 – Nov 2015

Mes compétences

Web Applications, TestRail, TestLink, Testing, Test automation, Team management, SQL, Software testing, SoapUI, SOA, Selenium WebDriver, Selenium, SDLC, Risk management, Risk Analysis, Quality Management, Quality control, Quality Assurance, Python, OOP, Mobile Testing, Maven, Manual testing, Mantis, JMeter, Jira, JavaScript, Java, IntelliJ, HTML, Firebase, Fiddler, Fabric, Cucumber, Communication, Business Strategy, Bugzilla, Bug Tracking, Appium, Agile