Serge Armand M.

Scrum Master

900 dollar
16 ans

Mon expérience

Voir plus

H4HJanuary 2018 - Présent

Consultant ServiceNow.
Voir plus

AHMOSIS ConsultingJanuary 2018 - March 2018

- ITIL , Scrum and Prince2 Course Instructor.
Voir plus

EFI AutomotiveJuly 2017 - December 2017

Freelance Consultant.
- EFI and Carmignac ServiceNow Implementation.
- Project team organization.
- Applying StartNow methodology.
- Architecture for users authentication.
- ServiceNow configuration (LDAP Servers, MID Servers , Monitoring tools, Discovery).
- ServiceNow administration.
- Configuration of AD Azure & ADFS authentication ServiceNow customization.

- Changing the management initiative.
- IT Services costing and fees.
- Design IT services KPIs.
- Follow up implementation in QlikSense.
Voir plus

BNP Paribas Corporate and Institutional BankingJanuary 2014 - June 2017

Project Manager.
Project Management.
- Business requirement analysis.
- Project scheduling &costing and budgeting.
- ROI analysis.
- Functional and technical specifications.
- User acceptance testing.
- Rollout.
- Service support.
- Project portfolio management.
- QA assurance lead.

Identity and access management (Building secure access capability to Internal resources from internet).
- Access requirements.
- Architecture review.
- Target design specification and user policies definition.
- Risks assessments.
- Penetration testing.
- Implementation (Citrix XenDesktop, VMware Esxi, Active directory, Sailpoint).
- User guide and support guide for help desk.
- Rollout.

- Project team organization.
- Workshops scheduling for ITIL processes reviews ( Incident, problem ,Change, service request, CMDB).
- ServiceNow integration within enterprise network(LDAP Servers, MID Servers , Monitoring tools, Discovery).
- Configuration of AD Azure and ADFS Authentication.
- ServiceNow customization.
- UAT.
- Rollout.

Enterprise Architecture.
- Architecture committees.
- SPOC for ITO department.
- Update process review for Archictecture referential.
- Applying Group policies for architecture designs.
- Technical architecture reviews.
Voir plus

AccentureMay 2011 - December 2013

IT Consultant.
Project Technical Coordinator.

- Lead a group of applications to be migrated.
- Managing the assessment of the applications instances that are within the DC.
- Defining application groupings and master planning with DC Migration project lead.
- Communication management with each Client's DC Lead and related application owners.
Responsible of each application plan and preparations (Detailed
assessment, As Is vs. to be architecture analysis/design, Migration).
- Coordination and execution of migration with Accenture OffShore team (migration factory).
- Coordinating / Resolving the Issues that might occur during / after the migration activities.
- Gathering sign off of the migrations.

Product Owner
- Managing changes for a group of applications.
- Impact analysis of a group of applications.
- Transitioning functional and technical skills.
- Ensuring the run mode activities
- Coaching business owners in the appropriate application of delivery/operational excellence tools and methods.

ITSM GAP Analysis / ITSM Consultant Lead (BMC Remedy)
- Assisting in defining requirements, designing and building IT operations components, and testing efforts.
- Gaps analysis (As is – To Be ITSM solution).- Writing functional and technical requirements of the following modules:
- Service Request Management;
- Incident Management;
- Problem Management;
- Service level Management;
- Configuration Management;
- Identity Management.
Voir plus

DevoteamMay 2010 - April 2011

BMC Solution Architect and Developer.
- Identifying and analyzing incident and change processes.
- Installing and administrating BMC ARS server 7.0.1.
- Configuring people’s accounts, user permissions and CIs.
- Defining actions plans and managing the project team.
- Supporting the operational processes.
- Customization and configuration of the BMC ITSM module.
- Planning and carrying out tests.
Voir plus

OrangeJuly 2004 - September 2009

IT Expert.

Project Management.

- Analyzing requirements specification document of marketing department.
- Analyzing commercial offers of France telecom.
- Evaluating and managing risks on projects.
- Defining actions plan and managing project team.
- Coordinating the implementation of service offers using ICC 4.6.2 Alcatel platform.
- Planning and carrying out functional tests.
- Supervising the market entry.
- Supervising internships of engineering students from polytechnic school of Yaounde.

Software Engineering.
- Functional and technical requirements.
- Applying SDLC to implement internal applications ( Java, Eclipse, Tomcat, ALcatel Commands, Linux/Unix shell).
- Unit, integration and user acceptance testing.
- User guides.
- User support.

Bmc Remedy Ars.
- Requirements definition.
- Technical specifications.
- ARS engine configuration and administration.
- Workflows deployment.
- Configuration of incident and problem management.
- User support.

Mes compétences




Prince2, Time Management, SDLC, Quality Assurance, Project Management, ITIL, Business Analysis

Analysis methods and tools

Scrum, Agile

Environment of Development



Shell Unix, Java



IT Infrastructure

Windows, Citrix XenDesktop, Microsoft Azure, BMC, Active Directory, Vmware ESXi, Linux

Mes études et formations

- Advanced Master's Degree in Telecommunications - Télécom Ecole de Management (IMT).2009 - 2010

- Master's Degree in Computer Science - National Advanced School of Engineering - Cameroon.2008 - 2009

- Bachelor's Degree in Computer Science - University of Yaounde.2005 - 2008