Andrei N.

Sysops Engineer

380 dollar
Freelancer
9 ans
Bucarest, ROUMANIE

Mon expérience

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Deutsche BankMarch 2019 - Présent

▪ Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and
user interfaces).
▪ Performs problem and root cause analysis for application production incidents and delivers the
necessary resolution pack (i.e. hotfixes, patches).
▪ Provide L3 Support and remediation on any issues pertaining to the above applications by
providing detailed code analysis of applications’ production platform. Remediate incidents/outages
pertaining to the platform.
▪ Estimate time required to implement remediation actions.
▪ Support and contribute to all relevant documentation following DB internal Standards, Procedures
and Guidelines.
▪ Ensures appropriate vendor interaction in a multi-vendor environment.
▪ Conducts incident and problem management activities
▪ Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs),
infrastructure groups, problem managers and incident managers to track progress and highlight
issues.
▪ Work on SIT/UAT /PROD Infrastructure and environment upgrade/migration/issues for implementation and resolutions
▪ Experience in UNIX/LINUX and Windows environment, UNIX Shell Scripting, Oracle DB
▪ Deliver Emergency critical change implementations with required teams and business stake
holders.
▪ Create and drive permanent solutions and improvements after root cause is identified
Voir plus

OracleNovember 2015 - March 2019

• Owning and resolving problems and managing customer expectations throughout the Service Request life-cycle in accordance with global standards
• Contributing to Knowledge Management content creation and maintenance • Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets • Maintaining product expertise within the team
• Investigate and solve Oracle database-related issues; • Oracle Database Administration (9i,10g,11g, 12c);
• Provide main assistance for: -database internal and memory errors -legacy export/import troubleshooting, error management and best practices guidance -datapump export/import, error management and best practices guidance -memory configuration/implementation/errors -automatic diagnostic repository troubleshooting and best practices guidance(ADRCI) -DBVerify error troubleshooting and best practices guidance -swap,RAM configuration
• Reproduce customer issues/errors in test environments in order to verify new database bugs
• Understanding OS characteristics(HP-UX,IBM-AIX,Solaris, Linux flavors, Windows) • Document encountered issues and discover/test/log bugs
• Managing all severity Service Requests logged by customers • Involved in screening defects and collaborate with development to fix the issues
• Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
• Working towards, adopting and contributing to new processes and tools
• Owning and resolving problems and managing customer expectations throughout the Service Request life-cycle in accordance with global standards
• Contributing to Knowledge Management content creation and maintenance • Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets • Maintaining product expertise within the team
• Investigate and solve Oracle database-related issues; • Oracle Database Administration (9i,10g,11g, 12c);
• Provide main assistance for: -database internal and memory errors -legacy export/import troubleshooting, error management and best practices guidance -datapump export/import, error management and best practices guidance -memory configuration/implementation/errors -automatic diagnostic repository troubleshooting and best practices guidance(ADRCI) -DBVerify error troubleshooting and best practices guidance -swap,RAM configuration
• Reproduce customer issues/errors in test environments in order to verify new database bugs
• Understanding OS characteristics(HP-UX,IBM-AIX,Solaris, Linux flavors, Windows) • Document encountered issues and discover/test/log bugs
• Managing all severity Service Requests logged by customers • Involved in screening defects and collaborate with development to fix the issues
• Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
• Working towards, adopting and contributing to new processes and tools
Voir plus

Metro SystemsAugust 2013 - November 2015

Coordinate and delegate tasks and responsibilities for the colleagues working on shifts;
Motivate team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort;
Work closely with customers and other MSYS departments;
Supporting other GMSSCS units when necessary;
Perform upgrades in test and production environments ( Oracle 9i,11g databases,TWS)
Ensure that backup solutions(TSM, VEEAM,TAPE,FILE) are working properly on a daily basis;
Work on/delegate requests received from SLS, development or country side via tickets within HPSM tool (production environment);
Work on/delegate requests received from SLS, development or country side via defects within HPQC tool (test environment);
Active participation in various technical projects -Developing project plans; Organizing and managing all phases of the project to ensure on-time completion; Assembling and coordinating project team members; Assigning individual responsibilities; Conducting all necessary meetings (teleconferences, video conferences, face to face meetings).
Performs technical work for optimizing the performance of GMSSCS solutions.
Support and administration of multiple database instances ( 9i, 11g );
Maintenance and support of METRO Group business software solutions;
Interface development and tests;
Communicate with second level support for solving complex issues;
Monitoring the operating systems parameters of IT environment;
Executing software updates on pre-production servers and database and assistance on production environment;
Providing support on country-specific tasks following the detailed technical documentation
Voir plus

MUSA 96 PitestiMarch 2013 - July 2013

Analyze the HR processes and develop an application that will help resolve the following issues:
recruitment, manage employee's qualifications and basic information,manage company's internal

positions. The application was developed using C# and SQL technologies.

Mes compétences

Technologies

Oracle E-Business Suite

Languages

C#, SQL, PL/SQL

Others

HP Service Manager

Databases

Microsoft SQL Server, Oracle

Environment of Development

Visual Studio

IT Infrastructure

Linux

Mes études et formations

Master's degree Field Of Study Sisteme informatice pentru managementul proceselor si resurselor economice - Simpre - The academy of economic studies in Bucharest2013 - 2015

Bachelor's degree- Cybernetics, Statistics and Economic Informatics - The academy of economic studies in Bucharest2010 - 2013