Stelian S.

SYSOPS ENGINEER

540 dollar
Freelancer
8 ans
Bucharest, ROMANIA

Mon expérience

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Artsage massageOctober 2014 - Présent

-Talk with clients about symptoms, medical history, and desired results
-Evaluate clients to locate painful or tense areas of the body
-Manipulate muscles or other soft tissues of the body
-Provide clients with guidance on stretching, strengthening, overall relaxation, and how to improve their posture
-Document client's condition and progress
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BNP ParibasOctober 2018 - Présent

- Performing Service Desk activities as defined in the applicable Service Level Agreements and
related Operating Level Agreements. This includes:
- Logging service calls and emails from end-users and system events as per established Standard
Operating Procedures
- Processing Work Orders assigned to the team
- Prioritizing and analyzing user issues according to established Standard Operating Procedures
- Attempting on-the-spot issue resolution by providing quick over-the-phone responses to routine
queries and incidents for standard hardware and applications
- Managing the efficient resolution of calls by investigating, resolving and/or escalating assigned work
orders in line with agreed OLAs and SLAs
- Providing onsite support where it is not possible to resolve user issues remotely
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STA TravelJune 2017 - October 2018

-Monitoring multiple sets of automated tasks, restarting them/executing them manually when needed.

-Responding in a timely manner to all the requests raised by the employees, making sure they have all the conditions to do their jobs.

-Monitoring all the channels (phone calls/e-mails/Skype for Business messages/ServiceNow incidents platform) for new tasks/issues to deal with.

-Dividing the workload between all the members of the team so we can finish the tasks assigned to us in the most efficient way possible.

-Troubleshooting IT issues, isolating the cause of an issue and fixing it.

-Escalating incidents to different departments depending on the scope of the incident.

-Sending notifications to the whole company regarding unplanned outages or planned maintenances on different services used by the employees.

-Using different remote control software (Configuration Manager Remote/Remote Desktop Connection/TeamViewer/UltraVNC) to offer support remotely to the employees in different divisions.
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High HurlandsDecember 2015 - October 2016

-To implement their hydrotherapy program.
-To organize activies that promote their mental and physical capaties.
-To carry out mottor skills activities following their physio program .
-To plan, provide and review individual support for the service users for whom I am responsible.
-To respect the service users rights, the dignity of the individual and, when possible, to encourage independent skills and stimulate the sensory building blocks
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Shore LodgeJuly 2015 - September 2015

-responsible for cleanliness of the kitchens and employee break room.
-washing and putting away dishes, sweeping and mopping floors, garbage removal, product storage
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Lardo - Grill &SaloonJuly 2015 - September 2015

-Follow the prep list created by chefs to plan duties
-Label and stock all ingredients on shelves so they can be organized and easily accessible
-Measure ingredients and seasonings to be used in cooking
-Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc.
-Undertake basic cooking duties such as reducing sauces, parboiling food etc.
-Prepare simple dishes such as salads, entrees etc.
-Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
-Ensure all food and other items are stored properly
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-July 2014 - September 2014

Physical Therapist
Spitalul Municipal Dej (Dej's Hospital)


-helping patients recover from accidents such as stroke or injury
-organising physical exercise sessions
-providing massages
-supervising specialist therapies such as hydrotherapy and electrotherapy
-collecting statistics
-liaising with professionals such as doctors and nurses
-providing education and advice about exercise and movement

Mes compétences

WordPress, Time Management, Teamwork, Social Media, NTP, MS Office, HTML, Customer Care, CSS, Cisco, Adobe Photoshop