Performed user technical support through phone, remote access or on-site interventions for all departments and locations solving hardware, software and network issues. - Installed and configured workstations running Windows, Linux and Mac operating systems. - Installed and troubleshot software related to accounting, payroll, student management, office productivity, email and graphic design. - Performed antivirus maintenance, data backup and recovery, non-destructive hard drive repartitioning and password recovery on workstations. - Configured and installed local and multifunction network printers, plotters and scanners on workstations. - Installed servers, KVM and network switches, UPS devices and routers in racks. - Managed Active Directory and Mail accounts . - Identified IT needs (software and hardware) and prepared technical data sheets detailing them. - Drawn reports pertaining to hardware malfunctions and equipment or parts acquisition. - Troubleshot network connectivity issues concerning DNS, DHCP, application server access, routing, switching, firewall configuration and internet access.
Server and Network Administration Computer software instalation Applications and computers management Identifying hard and soft problems, diagnostics and solutions Support users in the use of different softwares Informatics security
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