Peter P.

SYSOPS ENGINEER

408 euro
Freelancer
11 ans
London, UNITED KINGDOM

Mon expérience

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Gorkana Group LtdApril 2016 - Présent

* Work as part of a team of 4 engineers, supporting over 1000 users in EMEA, India and the US

* Provide desk side support to VIP's, CEO, Directors, Managers and EA's (Desktops and mobile devices)

* Daily duties include; 2nd to 3rd line desktop support - Windows XP, Windows 7, 10 & Apple iOS

* Google Apps Super Administrator

* Office 365 Administrator

* BetterCloud Administrator

* Okta Org. Administrator

* Desktop and laptop builds, imaging - MDT & WDS Server

* Lead mobility engineer (includes Apple iPhone, iPad, Android and Windows phone)

* Lead Apple Mac Engineer

* Enterprise application support includes; Office 365, Kaspersky Endpoint, Ricoh printing admin (Followme)

* Remote access methodologies include: Dameware, TeamViewer and Windows RDP services

* vSphere 5.5 Centre admin. Including - Creation and maintenance of VM servers and workstations

* Citrix XenApps and Windows RDS administrator

* Administration of IPFX VOIP telephony and Cisco telephony

* ITIL admin ``Service Now'' Service Desk Management System

* Windows Server, Exchange 2010 & Active Directory administration (Windows Server 2008R2, 2012/2012R2)
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MacMillan PublishersApril 2015 - Présent

* Work as part of a team of 6 engineers, supporting over 2,500 users in the UK and EMEA

* Remotely supported VIP's, managers and PA's with desktop and mobile devices

* Daily duties include; 1st and 2nd line desktop support - Windows and Apple

* Remote access methodologies including: SCCM remote manager, Casper remote console and Bomgar Web remote access

* MS Office suite support (Updated 2013)

* Blackberry, IOS and Android - operation, installation, configuration and support.

* Windows Server, Exchange 2010 & Active Directory administration (Windows Server 2008R2, 2012/2012R2)

* SCCM admin

* SafeCom for Follow-Me printing

* RSA token administration (Remote access)

* File and print sharing administration

* ITIL ``Service Now'' Service Desk Management System
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European Insurance and OccupationalMay 2019 - February 2020

Pensions Authority (EIOPA)
IT Systems Expert

* Total Desktop and server administrative support.

* Daily duties include; SCCM re-imaging, rollout & configuration (Windows 10)

* Other administrative duties include; MS Exchange, VMware, Cisco Phones, Cisco WebEx teleconferencing & SharePoint.
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One Housing GroupFebruary 2019 - April 2019

* Working in a team of 8 engineers, supporting 1,500 users

* Primary Project - Migrating from Windows 7 to Windows 10

* Creation of security and distribution groups in active directory

* Configuring user permissions

* Migration of users and groups to other OU's

* Daily duties include; Laptop & desktop imaging & rollout, mobile device profiling (iPhones & Androids)
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INTL.FCStoneMay 2018 - August 2018

* Working in a team of 3, supporting over 250 users

* Primary Project - Migrating from Windows 7 to Windows 10

* Creation of security and distribution groups in active directory

* Migration of users and groups to another AD OU

* Daily duties include; Laptop & desktop imaging & rollout, mobile device profiling (iPhones & Androids)
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Vertex PharmaceuticalsJanuary 2018 - May 2018

Vertex Pharmaceuticals Sr. End Users Computing Analyst - Contractor

* Primary on-site Systems Engineer

* Daily duties include; Laptop imaging & rollout, mobile device profiling (iPhones & iPads)

* Administrative application includes; RSAT to manage Active directory, SafeCom printing system (Followme), MaaS360 (MDM), Service-Now helpdesk ticketing system, Cisco IP telephony.
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International Swaps and Derivatives Association, Inc.October 2017 - December 2017

System Administrator - Contractor

* Primary on-site Systems Engineer

* Server monitoring and maintenance, hardware and software roll out.

* Full desktop (Thin Client) and mobile device (iOS, Android and Microsoft Surface) support internal and remote

* Software Apps includes; Active directory, Exchange 2010, Lync Server 2013, Hyper V 2012R2, ManageEngine helpdesk ticketing system, Fuze IP telephony, Office 365, MobileIron (MDM)
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CBRE UKAugust 2013 - February 2015

* Work as part of a team of 10 engineers, supporting over 7,000 users in the UK and EMEA

* Provided deskside, mobile and remote support to VIP's, managers and PA's

* Daily duties include; 1st & 2nd line total desktop support including Windows XP, Windows 7/ 8.1 and Apple Mac (OS X 10.7/8)

* Remote access methodologies including: Windows Remote Assistance, RDP and Bomgar Web access

* MS Office suite support (Updated 2013)

* Blackberry, IOS and Android - operation, installation, configuration and support.

* Windows Server & Active Directory administration (Windows Server 2008R2 up to 2012/2012R2)

* Citrix XenApp desktop client support

* File and print sharing administration

* VMWare Horizon View client administration

* ``Service Now'' Service desk ticketing system
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London Systems UK LtdNovember 2011 - June 2013

* Worked as part of a team of 6 providing support to users in companies ranging from 5 to 1500 users. Clients operate in a diverse range of industries from financial services, executive search & recruitment, to law firms.

* 1st to 3rd line desktop support Wintel & Apple Mac- Windows Server (All versions), Active Directory and Exchange Server (All versions)

* Sole Apple Mac engineer at the time of service, supporting Mac and mobile devices.

* Daily duties included; New Desktops, Laptops, Apple Mac, iPads and Smartphone roll-outs.

* Network infrastructure support including; cable management, routers, switches and wireless points.

* Total desktop support including Windows XP, Windows 7/ 8 and Apple Mac (OS X 10.7/8)

* Support and maintenance of VMware vSphere 5.1 environment, which included VDI creation, parent update and recomposing of pools

* Blackberry Enterprise server administrative support

* MS Office suite (Updated 2010 support)

* Mitel IP Phone system administrative support

* Citrix XenApp desktop client support

* Server monitoring, support and maintenance via GFI Dashboard

* Anti-Spam management via GFI Max Mail Protection

* Used Connect Wise Helpdesk ticketing system
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Global Blue UKFebruary 2011 - October 2011

Infrastructure/Desktop Support Engineer - Contract

* Solo support engineer on site administering Windows server 2003 and 2008

* Provided deskside and mobile support to VIP's, managers and PA's as I was the sole onsite engineer.

* Network Administrator; duties include cable management, switch management, wireless access point deployment and router configuration and troubleshooting

* Total desktop support including; Windows XP, Windows Vista, Windows 7 & Apple Mac OS X. 10.6

* Supported applications; MS Office 2003/2007 and 2010, Office for Mac 2004/2008 and 2011, Avaya IP Telephone System, Adobe CS5 Master Collection and Anti-virus (AVG and Symantec)

* Backup management for servers and client Symantec and CA Backup Exec 12.5

* Supported server technologies include DNS, DHCP, DFS, DSL, ISDN, TCP/IP, basic router and VPN

* Supported server applications include ESXi 3.5, Citrix client desktop and Outlook

* Remote access methodologies include; Remote Admin and Team Viewer

* Created and implemented Asset Management Systems

Mes compétences

Windows Server, Windows Phone, VPN, VMware vSphere, VMWare, Troubleshooting, TCP/IP, Symantec, Microsoft Windows 2003 Server, Microsoft SharePoint, Microsoft Certified Desktop Support Technician (MCDST), ITIL, ISDN, iOS, Hyper-V, DSL, DNS, DFS, Citrix XenApp, Cisco Switches/Routers, Blackberry, Android, Adobe Creative Suite, Active Directory