Antonio S.

SYSOPS ENGINEER

366 euro
Freelancer
11 ans
Lafayette, UNITED STATES

Mon expérience

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BrightcoveApril 2019 - Présent

Working with a team of professionals to sell Brighrcove's video solutions from a technical perspective.
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FreelanceJune 2019 - June 2019

Contributing to building Shopify-based web stores like:

https://vivible.co/
https://growrk.com/
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BrightcoveApril 2019 - April 2019

Manage day-to-day support operations in the US region. Proactively identify opportunity areas for the team regarding processes, training, utilization, and tools. Also, helping TSEs to develop their skills by coaching them and providing constant feedback.
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OoyalaJanuary 2018 - April 2019

Manage day-to-day support operations in the US region. Proactively identify opportunity areas for the team regarding processes, training, utilization, and tools. Also, helping TSEs to develop their skills by coaching them and providing constant feedback.
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OoyalaOctober 2016 - January 2018

As a Team Lead, I Manage internal and external escalations, as well as proactively identifying critical cases and escalating them internally in collaboration with engineering and account manager teams.

Assist and mentor Technical Support Engineers as a Technical Expert and guide them to ensure that they can accomplish their goals. Distribute workload across the global team. Detect gaps on internal processes/workflows and propose the resolution.

My main accomplishment, so far, is redefining a case handoff process across four shifts, on a 24/7 team, defining roles and responsibilities of all regions.
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OoyalaJanuary 2014 - March 2016

Guadalajara area, mexico My daily tasks are related to Identify, respond, and resolve platform-related technical problems raised by Ooyala's customers, then evaluate it's criticality, isolating and escalating, if needed, within the Ooyala's engineering teams.
I work closely with engineering and customer teams to resolve, make rootcause analysis over the issues and resolve them according to full compliance within existing Service Level Agreements.
Most of the issues are related to internal configurations, debugging network responses, javascript code, live streaming, ad standards and web technologies.
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IBMJanuary 2012 - December 2013

Build Engineer in charge of the build health of different products. My daily tasks are related to ANT and Bash scripting, problem determination, system maintenance, communication along with development and release engineering teams. Continuously working with Agile methodologies in a global environment.
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UniversIT Training ContentMay 2011 - January 2012

Instructor on many courses, mainly referred to the introduction to the information security
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CETRATECJune 2009 - January 2010

Developing dashboards with Pentaho Business Intelligence, participating in requirements phase, development phase and capacitation phase.

Mes compétences

Web Developer, SLA, Shopify, Security, Scrum, React.js, Quality control, Problem Solving, Penetration testing, Linux, Java, Debugging, Database Design, Continuous Integration, Bash, AWS, Ant, Amazon Web Services (AWS), Agile Methodology