Carmen S.

Business analyst

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Mon expérience

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Business Analyst.
  • Analyzing current functionalities for retail users in the GWS application and creating the business requirements documentation (GAP Analysis, High Level Solution & Schematics for User Interface) needed for the rollout of these functionalities to the new internet banking solution owned by UniCredit.
  • Updating interface definitions according to the WBS Technical Specification.
  • Analyzing business specifications received from the bank and providing solutions.
  • Collaborating with other business analysts in order to achieve the business goals.
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UniCredit Services01.10.2007 - 01.09.2018

Team Leader / Finance & Accounting Specialist within the service company for one of Europe's largest financial groups. They deliver simple, efficient, cost-effective solutions by leveraging on a flexible delivery and an Agile approach.

Team Leader.
  • Coordinating back-office activities related to: the reconciliation of nostro and intragroup accounts; the replenishment of nostro and loro accounts; foreign payments.
  • Coordinating team members in order to achieve the established objectives.
  • Ensuring back-ups for any activity performed by the team.
  • Coordinating training activities for team members.
  • Ensuring the implementation of new procedures in daily activities.
  • Ensuring that the policy of the Contingency Plan is followed accordingly.
  • Ensuring the delivery of SLA's, cut-off, quality and productivity indicators.
  • Proposing suggestions in order to improve productivity indicators.
  • Collecting data and updating, whenever necessary, the process flow of the activities coordinated.
  • Participating, as support for the Head of Office, to the evaluation process of the team members.
  • Supervising the testing of new IT implementations for the applications in use.
  • Communicating and cooperating with team members and with other departments in order to achieve the established goals.

Finance & Accounting Specialist.
  • Reconciliation of nostro accounts.
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Pentalog01.03.2018 - 01.07.2018

Business Analysis Intern within the Pentalog group.
  • Developing analytical skills and a problem solving mindset.
  • Acquiring basic knowledge on Business Analysis as a practice.
  • Building a business case including:
    - Needs assessment techniques: identifying the problem or the opportunity, performing strategy analysis and applying root cause analysis techniques (i.e. Fishbone Diagram, Process Flows etc.).
    - Recommendation of the best solution to address the business needs by means of a feasibility analysis and taking into account business constraints, assumptions, risks, dependencies, and a cost-benefit analysis (high level) for the recommended option.
  • Stakeholder management, including identification, mapping techniques (RACI model) and expectation management.
  • Requirements elicitation, including planning and conducting elicitation activities with stakeholders while applying elicitation techniques.
  • Modelling and refining requirements via business analysis models and process models (process flows, use cases, modelling languages).
  • Using various types of wireframes for the visual representation of the product.
  • Acquiring knowledge on software product development methodologies such as: the Waterfall model, Agile and its Scrum and Kanban frameworks.
  • Using backlog management tools, including Jira and Redmine.
  • Using backlog prioritization techniques, such as: Moscow, Business Value, Story Mapping and Speed boat.
  • Developing soft skills (business language, synthesis capacity, emotional intelligence).

Mes compétences

Langues parlées

ITALIAN: Advanced
ENGLISH: Advanced
ROMANIAN: Native speaker

Networks and systems



Business Analysis, Team management, Agile, Communication, Confluence, ESB Services, Financial Management, JIRA, ProDox, Project Management, Teamwork

Computer tools

MS Office

Mes études et formations

Advanced Graduate Studies in Corporate Finance, Faculty of Economics and Business Administration - "Alexandru Ioan Cuza" University, Iasi.2007-2008

Bachelor's Degree in Economics, Faculty of Economics and Business Administration - "Alexandru Ioan Cuza" University, Iasi.2003-2007