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Marina-Cristina N.

Business Analyst

Externalisation nearshore
12 ans
Brasov, ROMANIA
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Mon expérience

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GFI InformatiqueJuin 2018 - Mai 2020

IT Business Analyst within a leading provider of value-added IT services and software.
- IT Business Analyst Consultant in the Hotel Distribution unit within the R&D division of Amadeus, a leading travel technology company.
- Member of Component, Feature and Maintenance Teams, using Agile Scrum Framework, then Scaled Agile Framework (SAFe). 
- Scrum Master for 14 months for a development team of 8-10 members.
  • Analyzing business requirements submitted by Product Management and carrying out the solution and functional design of new product features;
  • Writing, reviewing and updating Solution Overview and Interface Control Documents, Product Specifications;
  • Collaborating with developers in order to propose and design the architecture;
  • Interface with relevant teams and departments in Amadeus in order to identify dependencies with other applications and ensure functional compatibility;
  • Presenting the proposed solution(s) and obtaining the sign-off from Product Management and impacted teams;
  • Performing quality assurance tasks in collaboration with the QA, such as exploratory testing, elaborating test plans and test scripts, maintaining the Non-Regression tests repository of the product;
  • Supporting the deployment and functional validation process of the new features throughout multiple development environments (PDT, UAT, FVT, PROD);
  • Actively participating in all Agile related ceremonies and events: Sprint and Release Planning / Review & Demo / Retrospective, Daily Stand-Up, Refinements and Sizing, Scrum of Scrum, OOM;
  • Ensuring production integrity and maintenance of the product by prioritizing, investigating, and validating incidents reported by clients or other teams in Amadeus.
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BCR PensiiNovembre 2016 - Mai 2018

IT Project Manager within a company that manages the mandatory private pension funds.
  • Defining, maintaining and coordinating the planning, prioritization, execution of software development projects using the Waterfall framework;
  • Monitoring project milestones and working in progress assigned to the project's team members or external software developers;
  • Identifying and removing roadblocks that could impact the progress on project tasks;
  • Ensuring projects are completed meeting budgets, schedules and objectives;
  • Keeping the stakeholders informed on projects status, schedule, budget, issues & risks as they arise;
  • Challenging and motivating project's team members to drive for task completion;
  • Liaising with external Audit companies or the Financial Supervisory Authority in the context of their IT Audit missions.
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BCR PensiiAvril 2013 - Octobre 2016

IT Business Analyst and Process Improvement Specialist.
  • Analyzing requirements and documenting specifications for existing or new software applications as a result of business needs / regulations demands;
  • Analyzing and documenting business processes in order to optimize / automate them;
  • Testing software applications / business process deliverables in collaboration with business lines;
  • Collaborating with external software developers in order to estimate implementation costs of change requests / new software applications or to solve incidents / errors;
  • Coordinating and documenting the release process (requirements and errors inventory, specifications, risks, costs, implementation scenarios, UAT and acceptance criteria, users' guide and training, Go Live) in collaboration with external software developers and business lines;
  • Monitoring the release roadmap, communicating the status of change requests or incidents within the company using Jira, e-mail, regular status meetings;
  • Coordinating deployment on UAT/ PROD environment, applying software patches, running SQL / MySQL scripts according to instructions from external software developers;
  • Providing the release process documentation in the context of IT Audit missions from external Audit companies or the Financial Supervisory Authority;
  • User and contract management for the company's software applications.
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BCR PensiiSeptembre 2010 - Mars 2013

Back Office Administrator
  • Processing private pensions clients' payments and reducing no. of returned payments;
  • Providing support to private pensions clients and marketing agents, updating their personal data;
  • Administrating the company's website: activating clients' online accounts, managing the e-mail account, updating the content via the CMS;
  • Business requirements analysis, specifications writing and UAT for change requests of software applications used by the Operations Dept., including for the company's website.
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Aviva Asigurari de ViataJanvier 2010 - Août 2010

Customer Service Representative within one of the largest life insurance providers in Europe.
  • Providing support to life insurance clients and sales agents by phone, e-mail and mail;
  • Solving unprocessed payments made by private pensions clients.
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Aviva PensiiJuin 2008 - Décembre 2009

Customer Service Representative.
  • Providing support to private pensions clients and marketing agents by phone, e-mail and mail;
  • Sending notifications to other private pensions administrators;
  • Testing and proposing new functionalities for the company's website;
  • Activating clients' online private pensions accounts.

Mes études et formations

Master's Degree in Investment and Economic Development at Academy of Economic Studies - Faculty ofManagement from Bucharest, Romania. 2008 - 2010

Bachelor's Degree in Management and Public Administration - Academy of Economic Studies - Faculty ofManagement and Public Administration from Bucharest, Romania. 2005 - 2008