DevOps / Cloud Support Engineer
within a company providing various information technology services and solutions.DevOps
(January 2018 - November 2018).
- Technical environment: SAML integration, clustering (glusterFS), VPN, scripting (bash), firewall.
- Guiding, instructing my newer cloud team colleague.
Cloud Support Engineer
(April 2016 - November 2018).
- Personal skills involved: problem-solving skills, team player, ability to work well under pressure, hardworking, adaptable.
- Being part of the 2nd level support team on an application for various customers.
- Managing tickets using OTRS Jedox ticket platform.
- Prioritizing the tickets based on the type of the problem (like complete unavailability of the system and application, partial availability or full availability) and on age.
- Creating test cases for the development team and testing the workaround/solution in case of a new bug.
- Offering assistance in maintenance/migration of MySQL/PostgreSQL database hosted in Azure and AWS cloud data centres.