Kinga Andrea P.

Tester

Outsourcing
Junior
Brasov, ROMANIA
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Mon expérience

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Software Publisher01.11.2017 - Présent

Tester.
  • Test preparation (test plans, test scenarios, test cases).
  • Managing the test process in order to determine what kind of tests can be performed.
  • Reporting bugs and errors.
  • Logging bugs and user stories.
  • Writing documentation.
  • Working within an Agile environment, according to Scrum principles.
  • Using TFS for a more efficient collaboration between team members.
  • Better overview on the requirements (work that was done and that remains to be done) through epics, features, user stories, bugs, tasks.
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RCS & RDS01.06.2016 - 01.11.2017

Call Center Supervisor within a company focused on providing Internet and Telecommunications Services.
  • Writing qualitative and quantitative reports.
  • Supervising and assessing the calls handled by operators.
  • Providing feedback on qualitative and quantitative assessments.
  • Handling unsolved tickets and complaints.
  • Training operators.
  • Creation of the time-board.
  • In charge of the paperwork for hiring operators.
  • Participation in interviews (recruiting operators, support representatives, trainers).
  • Participation in meetings with operators and management peers.
  • Collaboration with other departments by phone and via e-mail.
  • Supervising support representatives.
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RCS & RDS01.04.2014 - 01.05.2016

Call Center Support Representative within a company focused on providing Internet and Telecommunications Services.
  • Assisting operators and providing support in technical, commercial and financial matters.
  • Writing reports (department status, efficiency and average handle time).
  • Inventory management.
  • Ensuring the proper functioning of the equipment within the department.
  • Attendance management (shift changes, volunteering, days off) and updating the schedule.
  • Escalating unsolved issues to the appropriate departments.
  • Verifying and updating information on the intranet.
  • Verifying and reporting network incidents.
  • Collaboration with other departments by phone.
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RCS&RDS01.10.2011 - 01.03.2014

Data Entry Operator within a company focused on providing Internet and Telecommunications Services.
  • Providing customer support in technical, commercial and financial situations.
  • Receiving inbound calls and making outbound calls.
  • Handling customer complaints.
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HR Franchising01.05.2010 - 01.10.2011

Sales Representative for a retail company specialized in telecommunications equipment.
  • Responsible for concluding contracts on different mobile phone offers.
  • Selling mobile phones and accessories.
  • Providing customer support.
  • Performing telesales.
  • In charge of invoicing, cashing and financial management.
  • Ordering merchandise.
  • Inventory management.
  • Coordinating the team of promoters.
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EuroGSM01.07.2008 - 01.04.2010

Sales Representative within a company specialized in mobile telephony products, solutions and services.
  • Responsible for concluding contracts on different mobile phone offers.
  • Selling mobile phones and accessories.
  • Providing customer support.
  • Performing telesales.
  • In charge of invoicing, cashing and financial management.
  • Ordering merchandise.
  • Inventory management.
  • Coordinating the team of promoters.
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EuroGSM01.11.2007 - 01.07.2008

Promoter within a company specialized in mobile telephony products, solutions and services.
  • Presenting offers and promotions.
  • In charge of product sampling.

Mes compétences

Langues parlées

GERMAN: Beginner
ENGLISH: Advanced
HUNGARIAN: Native speaker
ROMANIAN: Native speaker

Networks and systems

Windows

Development Environment

TFS

Software testing

Exploratory testing, Functional testing, GUI Testing, Integration testing, Manual testing, Negative testing, Positive testing, Regression testing, Sanity testing, Security testing, Smoke testing, Software testing, Test Planning

Miscellaneous

Agile, Communication, Sales, Scrum, Team management, Teamwork, Technical Support

Computer tools

MS Office

Mes études et formations

Bachelor's Degree in Finance and Banking, Faculty of Economics and Business Administration - "Transilvania" University, Brasov.2007-2010

Studies in Telecommunications Technologies and Systems, Faculty of Electrical Engineering and Computer Science - "Transilvania" University, Brasov.n2007-2009